Have you ever got a dental bill? A few fillings pays for whatever check that Dr. Remember that Drs ROI on your work is 100x and sometimes more. Let your clients know you aren't cheap and they won't treat you like your cheap. Everyone thinks you a computer nerd who uses keygens to get them MS office for free. One of the hardest parts about being an MSP is your image. Moral of that story was that I now only work with people willing to spend money and it works great. Threatening to take me to court, which I welcomed with open arms because I didn't even log into their server or workstations. Then the Dr tried to blame me for installing a virus on his computer. Backups had failed as of 2016 and the entire practice lost years of data. I get a call from his wife asking me to come take a look. About two months later the server died because of a power backed in an electrical storm, no UPS not even a surge strip. After quoting him for a new server he flipped out and said I was trying to rip him off. When I came in I said we needed to replace the server immediately. No RAID, no TPM, no AD, running server 2012 datacenter that he pirated.
#DEXIS DENTRIX INTEGRATOR INSTALL PC#
I had an office that the Dr had his nephew build the server out of gaming PC parts. If they don't want to pay to maintain it at 100% of it's ability that's the Drs problem and I'd move on. I know you're trying to save face by trying to save the Dr some money, but think of it this way, the Dr makes a hell of a lot of money using Dentrix. The level 1 people you talk to as soon as you call are worthless in the unpaid support tier, but I think you can get someone who knows what they are doing if you opt in for paying for it. I don't think dentrix paid support is that bad. Thanks to /u/Dukeman1019me and /u/babyface888 for the heads-up on this! See the details here (it's for Autodesk products, but the same solution applies): This is fixed by enabling linked connections - which causes mapped drives to also be mapped in the Admin context. Basically, the problem is that in recent Windows, mapped drives under the normal user context are not also mapped under Admin privs - and part of this integration appears to run as Admin - so it can't find drives that should be there. I've already done that several times, of course.Īnyone with some experience with this issue have any advice? Thanks much!ĮDIT: Just wanted to add the solution in case someone else stumbles across this one day. I found one blog online that mentions the problem - but he basically says that it seems to randomly come up now and then for him and, even when he paid Dexis Support to fix it, they didn't do anything except uninstall the Integrator, reboot, and reinstall it (making sure UAC was off). If we have to get one, we will, but I was hoping that someone else might have some experience here to lend some advice first. Unfortunately, the office does not have a Dentrix/Dexis Support contract right now and would really like to avoid getting one at this point. I've tried everything I can think of and I just can't seem to resolve it. "Could Not Connect to Dexis Image Database" The issue is that, from within Dentrix, I can see the "images" tab in the charts (which means that the Integrator has indeed been installed), but as soon as I go to a chart that has images, I get the following error: I can open Dexis and see the DB of images and open them all directly no problem. In any case, one of their Win7 PCs just died, so we're putting in their first Win10 PC "to see how it goes." :) I put it in today and most of the installations seemed to go fine (Dentrix G6.1, Dexis Imaging 10, Dexis Integrator for Dentrix, and all the stuff for their xray sensors and such). There's also very little documentation - I'm mainly finding installers and such scattered around the network share - so documenting as I go, of course. I've started there fairly recently and I'm helping to slowly bring them up to speed.
#DEXIS DENTRIX INTEGRATOR INSTALL WINDOWS 7#
They were previously supported by another MSP who was trying to avoid much in the way of updates at all costs (server is running Server 2008, PCs are all running Windows 7 with no updates for fear of breaking things, and so on). Unfortunately, I have just one that is instead running Dentrix - and I'm just not an expert there yet. So, I support several dentists and most of them are running Eaglesoft, so I'm pretty familiar with it.